Matt Troutman

Quality Assurance Engineer

  • Objective

    • Ensure the best possible customer experience by maintaining high software quality

  • Experience

    • Quality Assurance Engineer SurveyMonkey Oct 2014-Current

      • Maintain current project test case management database

      • Provide guidance during feature and sprint planning regarding quality assurance initiatives

      • Test each release candidate to ensure feature completion, and no regressions have been introduced

      • Perform full regression testing to ensure product quality does not decline

    • Quality Assurance Engineer Apple, Inc. 2012-2014

      • Oversaw testing of Contacts application (OS X) for bugs before releasing to the public

      • Confirmed feature pairity between development iOS and OS X Contacts apps

      • Tested new code for Contacts to intercept new bugs introduced by engineering team

      • Directed incoming bugs and feedback to appropriate team member

    • Mac Genius Apple, Inc. 2005-2012

      • Interacted with customers to troubleshoot problems with both Mac & iOS hardware & software

      • Provided training sessions to customers of all skill levels with a variety of software and hardware

      • Diagnosed problems at a rapid and accurate pace to help customers resolve their issues

      • Performed repairs in a timely & accurate manner

    • Adjunct Professor MidAmerica Nazarene University Spring 2008

      • Lead students in learning music composition & editing applications

      • Coached basic video editing skills in iMovie

      • Oversaw music video final project - encompassing all skills learned in the course

  • Education and Certifications

    • Bachelor of Arts in Music MidAmerica Nazarene University, 2012

    • Apple Certified Macintosh Technician 2007-Current

  • Skills

    • I have a mastery of these Operating Systems: Windows, Mac OS X, iOS, Mac OS X Server, Linux

    • I am fluent following software: Microsoft Office, Apple Remote Desktop, WordPress, Adobe Photoshop, Google Apps, Amazon Web Services, Final Cut Pro X, iWork, ProTools

    • I'm currently learning Python, and applying those skills by creating websites with Django web framework